1. What products do you sell?
Gutabittech Technology Store offers a wide range of technology products including computers, laptops, networking equipment, computer accessories, software, and other electronic devices. Our catalog is regularly updated with the latest technology solutions for personal and business use.
2. How do I place an order?
You can place an order directly on our website by browsing products, adding them to your cart, and completing the checkout process. You will be required to provide your delivery information and select a payment method before confirming your order.
3. What payment methods do you accept?
We accept a variety of payment options, including mobile money (e.g., M-PESA), debit/credit cards, and bank transfers. Payment must be completed in full before your order is processed. All transactions are secured through our trusted payment partners.
4. Can I cancel or modify my order?
Orders can be canceled or modified before they are dispatched. If your order has already been shipped, it cannot be canceled, and returns will follow our Refund & Returns Policy. To request a cancellation or modification, contact our support team as soon as possible.
5. How long does delivery take?
Delivery timelines depend on your location:
Nairobi: 1–2 business days
Major towns in Kenya: 2–4 business days
Remote areas: 3–7 business days
These timelines are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.
6. How much does delivery cost?
Delivery charges are calculated based on your location and the weight/size of the products. The exact shipping cost is displayed at checkout before you complete your order.
7. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor the progress of your delivery through our courier partner’s system.
8. What is your return and refund policy?
Returns are accepted for defective products, wrong items delivered, or products materially different from their description. Requests must be made within 48 hours of delivery. Refunds are processed within 7–14 business days after inspection of the returned product. Delivery fees are non-refundable unless the return is due to our error. For more details, see our Refund & Returns Policy page.
9. Do your products come with warranties?
Many of our products are covered by manufacturer warranties. Warranty coverage, duration, and terms are determined by the manufacturer. Gutabittech does not provide additional warranties beyond those stated. Customers should refer to the product warranty card or manual for full details.
10. Is my personal information safe?
Yes. Gutabittech follows strict data protection measures in accordance with the Kenya Data Protection Act, 2019. Your personal and payment information is securely processed and stored. For more details, see our Privacy Policy page.
11. Do you offer bulk or business orders?
Yes. For bulk or corporate orders, please contact our sales team directly via email or phone to discuss pricing, availability, and delivery arrangements.
12. What should I do if my product is damaged on delivery?
Inspect your product immediately upon delivery. Any visible damage or discrepancies must be reported to our support team before accepting the product. Gutabittech will guide you through the return or replacement process as per our Refund & Returns Policy.
13. Can I return an item if I change my mind?
Items may only be returned if they are defective, damaged, or materially different from the description. We do not accept returns for items simply because you changed your mind. For exceptions, please contact our support team for assistance.